Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos outside the GamStop scheme, so many messages are really about a casino account. Those usually need a different route, and we set that out below.

What you can contact us about

We are an independent comparison site, not a casino. We can help with anything to do with the content on goodringtonmethodist.co.uk:

• Corrections – if a bonus term, payment detail or licensing statement looks out of date or wrong, tell us which page and what you saw. Casino terms change often, so reader reports are useful.
• Questions about our guides – for example how wagering requirements, withdrawal limits or identity checks are explained.
• Feedback and topic suggestions – tell us what you could not find an answer to.
• Editorial or partnership enquiries – introduce your organisation and say what you have in mind.
• Concerns about gambling – mention it in your message and we will point you to independent support.

What to include in your message

A short, specific message gets a faster and more useful reply. Please include:

1. The page address or title you are writing about.
2. The exact statement or figure you are questioning.
3. What you believe is correct, and where you found it, such as the casino's own terms page, with the date you saw it.
4. The best way to reply to you.

Please do not send passwords, full card numbers or identity documents. We never need them.

Problems with a casino account, bonus or withdrawal

We cannot access casino accounts, release payments or overturn a casino's decision, and we do not act on behalf of any operator. If you have a problem with one of the sites we cover, the steps below usually work best:

1. Contact the casino's customer support first, in writing where possible, and keep copies of the chat or emails.
2. Re-read the bonus terms and the withdrawal and verification rules you accepted, including wagering, maximum bet, expiry and cashout limits.
3. If the complaint is not resolved, use the casino's formal complaints procedure and note any deadlines it sets.
4. Check which licence the casino states, and whether the licensing body or an alternative dispute service accepts complaints from British players. Do not assume it does.

Sites outside the GamStop scheme are generally not regulated by the UK Gambling Commission, so the protections and complaint routes available in Great Britain may not apply. Our page on trusted non GamStop casinos in the UK explains how we assess licensing, payments and terms, and what the differences mean in practice.

What happens after you write to us

A member of the editorial team reads each message. We do not promise a fixed reply time, and busy periods can add delay. If you report a factual error, we check it against the casino's published terms or the relevant regulator, update the page if it is confirmed, and let you know. We may decline to change content that is accurate but unwelcome, and commercial relationships do not influence what we publish or how casinos are ranked.

Where to get support with gambling

If gambling is causing you harm, you do not need to contact us first. Independent help is available:

• GamCare runs the National Gambling Helpline and online chat for anyone in Great Britain.
• GAMSTOP lets you self-exclude from gambling sites licensed in Great Britain. Signing up to a site outside the scheme to bypass an exclusion can undermine the protection you chose.
• Deposit and loss limits, and gambling blocking software, can be used alongside self-exclusion.

You must be 18 or over to gamble. Please gamble only with money you can afford to lose, and never treat it as a way to earn income or solve money worries.

A note on our independence

Some casinos we cover may pay the publisher a commission if you sign up through a link. That does not buy a ranking, and our reviews are based on research and published information, not on us playing or withdrawing at the sites. If you think a page reads as promotional or omits an important drawback, please say so. We would rather hear it and fix it.